About Us

At IT Trust, we are your trusted partner in the world of technology and innovation. With a relentless commitment to excellence & reliable IT services, we have been serving businesses and organizations across industries, empowering them to thrive in the digital age.

We specialise in providing customers with support and maintenance of and for their IT environments. From the cloud to the desktop and all the parts in between – no matter where you are in the world your IT Trust team will be able to assist you in ensuring your business is always IT ready with reliable IT services.  What do we do? Our specialities include remote IT support, service level agreements, onsite IT support and consulting, designing and implementation of customised maintenance and support solutions, account management and business development as well as the design and implementation of client specific business improvement models.

Who is IT TRUST

Established in 2006 we have grown from a niche provider of IT solutions to a fully blown IT solutions and support business. Today we serve clients in Johannesburg, Pretoria, Durban and Cape Town. Our management team pride themselves in their superior knowledge of IT maintenance and support services in both the networking and desktop environments.

Key to our success is our focus on customer relationships, working with customers throughout their IT life cycle, building tailored solutions that meet their needs and budget, as well as going above and beyond on support requirements – even when the proverbial “house is burning down”.  

But we also acknowledge that no company is an island and to this end we have developed relationships with a number of leading global and local IT vendors and partners to complement our service offerings.

What do we stand for

At IT Trust we place the customer at the heart of all of our interactions, building technology solutions that meet their business needs. We believe that technology must meet the needs of the business and never dictate what the customer is able to achieve. In short, technology must first and foremost be an enabler.

How do we achieve this? 

• Through building and nurturing long-term business relationships with our customers
• Leading with integrity, building trust and working honestly
• By fostering knowledge sharing and continuously investing in our technical teams
• Focusing on team work as a means to improve productivity and reliable IT services
• Consistently delivering the highest quality of service and the best in solutions
• Working above and beyond industry standards in order to lead in the areas of service and support

Vision

Building on the pillars of quality service, partnerships, professionalism, and superior knowledge of IT, IT Trust strives to be the IT Service Provider of choice for SME customers throughout South Africa. We envision a future where technology seamlessly integrates with your goals and aspirations.

Mission

Our mission is to make that vision a reality by providing cutting-edge IT solutions tailored to your unique needs. Through professional services we aim to provide our customers with IT solutions that leverage only the best from the ever-evolving and dynamic technology industry, distinguishing ourselves through our service ethic, delivery mechanisms, and attention to detail.

Business Objectives

While alliances sit at the heart of the business, the IT Trust team aims to be a “Product Independent Service and Support Partner” to small, medium and enterprise customers.

What does this mean to you? We will never crowbar an inferior technology into your environment. Instead we look to partner with vendors, OEM partners and technology manufacturers who have appropriate solutions to help build modern technology solutions that are flexible, scalable and that meet the exacting needs of each customer.

Our commitment to our technology partners can be evidenced through our continual investment in the internal skills needed to support each product and solution stack. Skills we eagerly impart with customers when working on projects.

Delivering Value to Clients: How IT Trust Excels

In today’s technology-driven world, businesses of all sizes rely heavily on information technology (IT) to streamline operations, enhance productivity, and gain a competitive edge. IT Trust understands that providing value to our clients is at the core of our mission. We’ll explore how IT Trust excels in delivering value to our clients.

Tailored Solutions: At IT Trust, we recognize that every business is unique. We don’t believe in one-size-fits-all solutions. Instead, we take the time to understand our clients’ specific needs, challenges, and goals. By tailoring our IT solutions to each client’s requirements, we ensure that they receive precisely what they need to succeed.

Cutting-Edge Technology: Staying ahead of the technology curve is vital in the IT industry. We are committed to continuous learning and innovation, ensuring that our clients benefit from the latest advancements in IT. By leveraging cutting-edge technology, we help our clients improve efficiency, reduce costs, and enhance their competitive position.

Expertise and Experience: Our team consists of highly skilled professionals with years of experience in various IT domains. We bring a wealth of knowledge to the table, allowing us to solve complex challenges and provide expert guidance. Our clients can trust that their IT needs are in the hands of seasoned experts.

Reliability and Dependability: When it comes to IT, reliability is paramount. Downtime and disruptions can have a significant impact on businesses. At IT Trust, we take pride in our commitment to reliability and dependability. We offer robust support and service level agreements to ensure that our clients’ IT systems run smoothly, minimizing disruptions.

Proactive Support: We don’t just respond to IT issues; we proactively monitor our clients’ systems to identify and address potential problems before they escalate. Our proactive approach reduces downtime, enhances security, and keeps our clients’ businesses running smoothly.

Scalability: As businesses grow and evolve, their IT needs change. We design scalable IT solutions that can adapt to our clients’ changing requirements. Whether they need to expand their infrastructure or add new capabilities, we ensure that our IT solutions can grow with them.

Cost-Effectiveness: We understand that IT investments need to deliver a strong return on investment. Our focus on efficiency and cost-effectiveness means that our clients receive high-quality IT solutions without breaking the bank. We help our clients optimize their IT spending to achieve their business goals.

Security: In an era of increasing cyber threats, security is a top concern. We prioritize robust cyber-security measures to protect our clients’ sensitive data and systems. Our clients can rest easy knowing that their IT environment is fortified against potential threats.